Payment

Credit and debit cards carrying Visa and Mastercard are the only means of payment here. Nothing else is accepted.

Payment happens on a page hosted by our payment provider, whose platform is PCI DSS compliant. Choosing Pay at checkout hands you over to that page for your card details, and returns you to Veltskins once the payment has gone through.

A full card number is something we neither hold nor handle. Number, expiry and security code are typed into the provider’s page; none of the three crosses our website. The outcome of the payment and a transaction reference are all we are told.

Every payment runs through 3-D Secure and Strong Customer Authentication, so expect your bank to seek confirmation — from inside its app, say, or by one-time code. Skip that step and the money is not taken.

Browsing and paying are both possible in USD, EUR and GBP. We price in USD and convert into the others at the rate we hold at the time. The checkout total, in whichever currency you picked, is the sum we charge.

A card denominated in another currency may be converted by your issuer, which can add a fee of its own. That fee is not ours and not within our control.

There is no VAT registration behind HIGHER MARGINS LTD. No VAT is charged, and none appears at checkout, on your confirmation or on your invoice.

The charge happens the moment you finish on the provider’s page. Confirming the order, emailing you and asking for your items to be delivered all wait until the provider has told us the payment succeeded. A declined or abandoned payment means no charge and no delivery.

Where a payment fails, re-check the card details and whether your bank has approved it, then try once more. If it keeps failing, your bank will know why — or write to info@veltskins.com.

Money comes back to the same card, in the same currency, inside 14 days, on the terms set out in the Refund policy. A different card or account cannot be used.

Depending on your bank, the entry reads either HIGHER MARGINS LTD or Veltskins. Before you query an unfamiliar charge with the bank, email info@veltskins.com and we will trace the order for you.

Bring a problem to us before you bring it to your card issuer; we are usually quicker. Our handling of chargebacks appears in the Terms and conditions.