Delivery via Steam

Nothing is posted and nothing is charged for carriage. A lot you buy reaches you as a Steam trade offer addressed to the Steam account tied to your Veltskins account, at the trade URL you stored. The offer originates from a delivery account holding the lot, not from some individual on the other side of a trade.

We request the offer as soon as our payment provider confirms your payment, and offers go out normally a matter of minutes after the payment clears. Where an order contains several lots, each is delivered on its own, so more than one offer may arrive.

• a Steam account in good standing, carrying neither a trade ban nor a trade cooldown
• the Steam Guard Mobile Authenticator enabled for 7 days or longer
• a Steam inventory set to public
• a current Steam trade URL stored against your account

Your trade URL is stored from Steam account. Steam itself keeps it under Inventory, then Trade Offers, then “Who can send me Trade Offers?”. We verify that the URL you give belongs to the Steam account you linked.

In the Steam app, or at steamcommunity.com, open Inventory and then Trade Offers. Check two things before accepting: that the lot named on your order is what the offer contains, and that nothing of yours is being asked for. Steam may then want the Steam Guard Mobile Authenticator to confirm it.

Every trade offer runs to an expiry time, printed both on the offer inside Steam and on your order page. Each lot’s progress is visible on your order page — payment confirmed, processing, trade offer sent, delivered, or refunded.

A Steam password, a Steam Guard code and an API key are things we will never request, and we will never ask you to send anything to us.

A lot received in a trade can be put under trade protection by Steam for as long as 7 days. Throughout that period it sits in your inventory and plays in game as normal, but it cannot be traded away or listed on the Steam Community Market.

Where the Steam Guard Mobile Authenticator has been active on your account for fewer than 7 days, Steam may additionally hold the trade for up to 15 days before the lot lands. Valve sets both periods and neither can be shortened by us.

Should Steam reverse a trade inside the protection period, taking the lot back out of your inventory, we return what you paid for it. The Item guarantee covers this.

Fail to deliver within 24 hours of the payment being confirmed and we refund the price paid for that lot, inside 14 days, to the original payment method. You get an email when this happens.

Sometimes the obstacle lies with the Steam account: a trade URL that is wrong or out of date, an inventory kept private, a trade ban or cooldown, a Steam Guard restriction. Your order page names the cause. Put the account setting right and, once the refund has landed, buy again.

Our customers are in the United Kingdom and European Union member states. We sell neither to Russia, Belarus, Iran, North Korea, Syria and Cuba nor to the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region).

Delivery is done once you have accepted the offer and the lot shows in your Steam inventory, where it then sits under Steam’s terms of service. Anything else about an order: info@veltskins.com.